the types of information we collect through our Services
how we use and protect that information
the types of information we may share with others and under what circumstances
the choices you have regarding our collection, use and sharing practices
details regarding our use of third party cookies and other tracking technologies
We also include specific disclosures for residents of California.
This Policy applies to all of the WHCI-Hajoca website, as well as social media sites and handles, your email address, emails we send, as well as the information we collect when you interact with us through other online services. Please review the privacy policies on those websites and applications directly to understand their privacy practices.
For questions about our privacy practices, contact us at:
2900 VOLPEY WAY
UNION CITY, CA 94587
WHCI PLUMBING SUPPLY
Information We Collect
Information you give us: Some of the Services may include features or services that permit you to enter contact information and other information about you. We collect and store any information you enter on our Services. This includes:
Contact information such as your email address and telephone number and demographic information when registering to use our Services.
Payment information and associated contact information when engaging in a transaction on our website. For international shipments, we may be required to collect special import identification numbers for customs purposes.
Email address information when subscribing to our emails.
Any information or data you provide by interacting in our chat, by submitting a product review, or by commenting on content posted on our Services.
Information you provide when you complete a survey administered by us or a service provider acting on our behalf.
If you contact us, we may keep a record of that correspondence and any contact information provided. We record telephone conversations with our customer service center for record-keeping, training, and quality assurance purposes.
Information We Collect From Others: We may receive information about you from external parties in order to allow us to provide joint service offerings or inform you about products that we think you may be interested in. This includes:
Contact information and information about your transaction if you purchase one of our products from a third-party seller.
Information about you, including mailing address or email address and other information about your potential interests and demographics, in order to send you catalogs, product offerings, or promotional offers. We may also send you branded private label credit card offers based on demographic information we receive.
Contact information from someone you know who purchased a product for you or provided your information through a referral program.
Information We Collect Automatically: When you interact with the Services, certain information about your use of our Services is automatically collected. Much of this information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. This includes:
Details of your visits to any of our website and information generated in the course of the use our site (including the timing, frequency and pattern of service use) including, but not limited to, traffic data, location data, weblogs and other communication data, the resources that you access, and how you reached our site.
Details regarding the device you use to access our Services, including, but not limited to, your IP address, operating system and browser type.
Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence.
Information that you make available to us on a social media platform (such as by clicking on a social media icon linked from our Services), including your account ID or username and other information included in your posts.
How We Use and Protect Your Information
We may use the information we collect from you for the following purposes:
To provide you with our products and services, including to take steps to transact a sale or for services, process payments, fulfill orders, and send service communications. To enable additional features on our Services and to provide you with a personalized service.
To notify you regarding products, services, and promotions that may be of interest to you, including by sending you text messages and email communications. To operate our customer perks and rewards programs, including to enroll you when requested and to provide you with updates regarding your rewards account.
To create custom audiences on social media sites.
To provide you with the best service and improve and grow our business, including understanding our customer base and purchasing trends, and understanding the effectiveness of our marketing, and tailoring advertising to you.
To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services.
How We Secure the Information We Collect From or About You
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
Our Sharing of Your Information
Service Providers: We engage vendors to perform functions on our behalf such as: website, software, and data storage, content management, customer communications, database management, technical integration, marketing automation, analytics, website optimization, conducting customer surveys, shipping, and payment processing.
There are limited circumstances in which the service provider collects data directly from you when their privacy policies may also apply
Social Media Platforms: Where you choose to interact with us through social media, your interaction with these programs typically allows the third party to collect some information about you through digital cookies they place on your device and other tracking mechanisms. In some cases, the third party may recognize you through its digital cookies even when you do not interact with their application. Please visit the third parties’ respective privacy policies to better understand their data collection practices and controls they make available to you.
We may share your mailing address directly with other companies who may sell services of interest to you. These companies are limited to using the address once for a mailing.
Additional Information About our Data Collection and Sharing Practices
Information Relating to Children: We believe it is important to safeguard the privacy of children and encourage parents to regularly monitor their children’s use of online activities. You must be age 18 or older to use this website or any of our services. We do not knowingly collect personal information from children under 18 years old.
Legal Disclosures: If we are required to disclose customer information pursuant to lawful requests, such as subpoenas or court orders, in response to law enforcement inquiry or in compliance with applicable laws, we will make such disclosure. We also may share information with legal authorities and other companies for purposes of fraud protection.
Sharing of Aggregated Data: We may analyze aggregated, de-identified data and share these analyses at our discretion, including with marketing agencies, media agencies and analytics providers. These third parties will not be able to relate this data to identifiable individuals.
Combination of Information: We may combine information from the Services together and with other information we obtain from our business records. Additionally, information collected about you from a particular browser or device may be linked to information collected from another computer or device that we believe relates to you.
Personal Data Collected From You About Others: If you decide to refer a friend to us, we will collect your and the third party’s names, e-mail addresses, street addresses, and/or phone numbers in order to send an e-mail or catalog and use this information to communicate with both you and your friend. You hereby agree that you will obtain the third party’s consent to this before giving us their personal data. You hereby agree not to send us the contact details of any legal minor. We will inform any friend you invite that such friend was referred by you in the invitation e-mail.
Change of Ownership or Corporate Organization: We may transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.
Cross-border Transfer of Data: If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.
Your Options and Rights
If you would like to be removed from a paper catalog mailing list, you can email us by going to the relevant FULLBEAUTY Brands Website listed on the table below and clicking on the email link in the “Contact Us” section. P
California Shine the Light: Residents of the State of California have the right to request information from FULLBEAUTY Brands regarding other companies to whom the company has disclosed certain categories of information during the preceding year for those companies’ direct marketing purposes. If you are a California resident and would like to make such a request, please email PrivacyOfficer@fbbrands.com or write to us at FULLBEAUTY Brands, Inc., One New York Plaza, New York, NY 10004, Attn: General Counsel.
California Consumer Privacy Act:
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information,” as well as rights to know/access, delete, and limit sharing of Personal Information. The CCPA defines “Personal Information” as “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” Certain information we collect may be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by a specific federal privacy law, such as the Gramm–Leach–Bliley Act, the Health Insurance Portability and Accountability Act, or the Fair Credit Reporting Act.
To the extent that we collect Personal Information that is subject to the CCPA, that information, our practices, and your rights are described below.
Right to Notice at Collection Regarding the Categories of Personal Information Collected
You have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. The categories we use to describe the information are those enumerated in the CCPA.
We collect your name, email address, and postal address when you create an account or complete a transaction. If you choose to create an account, we will assign one or more unique identifiers to your profile. We also collect the name and postal address of gift recipients if you use our Services to ship an order directly to them. We use this information to provide the Services, respond to requests, and send information and advertisements.
We collect your social media handle and basic account information when you interact with our Services through social media. We use this information to improve our Services, respond to your requests or complaints, and to send information and advertisements to you.
We collect unique alphanumeric identifiers, assigned to you by first and third-party cookies, automatically when you use our Services in order to identify you, provide the Services, keep you logged in to the Services, prevent fraud, and provide you with targeted information and offers.
We collect payment information when you provide it to us, which may include your credit card number or a bank account number when you complete a transaction. You may have the option to store this information to your account or set up a recurring transaction. We use this information to streamline and facilitate payments and transactions.
We do not collect your Social Security number, Driver’s License number, and Passport number.
We do not collect medical information and health information about you.
We collect your IP address automatically when you use our Services. We use this information to identify you, gauge online activity on our website, measure the effectiveness of online services, applications, and tools, and serve targeted advertisements based on your online activities.
We collect your device ID automatically when you use our Services. We use this information to monitor your use and the effectiveness of our Services, to identify you, and to provide you with targeted information and offers.
Protected Classifications: We may collect your age in order to verify your identity in connection with specific Services. We may collect your gender, race, ethnic origin, and religion to measure the appeal and effectiveness of our Services with members of particular groups, and to provide you with targeted information, advertisements, and offers.
Commercial Information: When you engage in transactions with us, we create records of goods or services purchased or considered, as well as purchasing or consuming histories or tendencies. We use this information to measure the effectiveness of our Services, evaluate products that are of interest to you, follow up on abandoned orders, and provide you with targeted information, advertisements and offers.
Internet or Other Electronic Network Activity Information: We collect information about your browsing history, search history, information regarding your interaction with our websites, and applications or advertisements automatically when you utilize our Services. We use this information to gauge online activity on our website, measure the effectiveness of online services, applications, and tools, and to serve targeted advertisements based on your online activities.
Geolocation Data: As described above, we collect your IP address automatically when you use our Services. We may be able to determine your general location based on the IP address. If you allow your device to provide us with this information, we use it to make improvements to our products and Services, and to provide recommendations and deliver relevant advertising.
Audio, electronic, visual, thermal, olfactory, or similar information: If you contact us via phone, we may record the call. We will notify you if a call is being recorded at the beginning of the call. You may have the option to submit images of yourself to us in connection with some of our Services. We do not otherwise collect your photographic or video image, thermal, and olfactory similar information. We use this information to monitor our customer service, maintain the security of our systems and physical locations, and train employees.
Professional or Employment-related Information: We collect information about your professional history. We use this information to improve our Services and to promote our Services to others.
Education Information: We collect information about the level of education you have attained. We use this information to improve our Services and to promote our Services to others.
Inferences drawn to create a profile about a consumer reflecting the consumer’s preferences or characteristics: We may analyze your actual or likely preferences, as well as actual or inferred demographic information about you, through a series of computer processes. On some occasions, we may add these observations to your internal profile. We use this information to gauge and develop our marketing activities, measure the appeal and effectiveness of our Services, applications, and tools, and to provide you with targeted information, advertisements, and offers.
We may use any of the categories of information listed above for other business or operational purposes compatible with the context in which the Personal Information was collected.